Shipping

*Please note all shipping fees incurred when sending the order out are non-refundable and all returns are done at the customer's expense. Refused shipments and shipments not picked up at shipping depots are considered returns and are subject to return shipping charges.

All orders require 1-5 business days (Monday - Friday, excluding holidays) of processing time to be picked, packed and prepared for shipping, unless otherwise noted on the product page of the item(s) you've ordered. If there is an issue with delivery times or availability, a La Millou Canada customer care associate will contact you via email within 72 hours to discuss the shipping and delivery options.

La Millou Canada carefully selected the fastest, most reliable shipping method for all of the products on our site. Your order may ship with UPS, FedEx, Purolator or Canada Post. Deliveries are normally made Monday to Friday, and typically our shipping partners do not deliver on the weekends and holidays.

If there are any discrepancies with shipping amounts (or over-sized items or/and orders that require shipping charges to be calculated after the order has been placed) a customer service representative will contact you via email to discuss price changes or shipping options. If no shipping amount at all shows on your oversized items or/and orders, a customer service representative will contact you via email with the appropriate shipping amount.

All claims for damages/defects must be submitted in writing to info@lamillou.ca within 72 hours of receiving the goods.

Any order discrepancies need to be reported to info@lamillou.ca within 72 hours of receiving the goods.

Please note that all deliveries are shipped using the economy shipping method and are without the "signature required" service. La Millou Canada and/or the shipping partners are not liable for any lost or stolen packages. If you need the signature service, please contact us to discuss the extra fees for such services.

Free Shipping* Inside Ontario when you spend $99 (before taxes and after discounts) or more

As a thank you for shopping with La Millou Canada we are pleased to offer Free shipping inside Ontario for online orders over $99 (before taxes and after discounts). Orders that qualify for Free Shipping will be sent via economy shipping method. A flat rate shipping fee of $10 applies to orders under $99 inside Ontario.

"Free Shipping" offer excludes but not limited to oversized items or/and orders. Free Shipping discount not applicable with the returned merchandise. This offer is not valid on previous purchases. This promotional offer may be modified or terminated at any time without notice. We reserve the right to cancel any order due to unauthorized, altered, or ineligible use of a discount. Free Shipping offer only applies to online orders. La Millou Canada reserves the right to cancel and/ or not ship an order at any time.

Flat rate shipping fee of $15 applies to orders shipping to outside Ontario.

The flat rate shipping for orders shipping to outside Ontario excludes but not limited to oversized items or/and orders. The flat rate shipping not applicable with the returned merchandise. The flat rate shipping may be modified or terminated at any time without notice. We reserve the right to cancel any order due to unauthorized, altered, or ineligible use of the flat rate shipping. The flat rate shipping only applies to online orders. La Millou Canada reserves the right to cancel and/ or not ship an order at any time.

Shipping charges are based on our shipping partner's locations. If your location is outside of their shipping areas there may be additional shipping charges that were not calculated with your initial order. This applies to orders that have received Free Shipping as well as those below the free shipping threshold and the flat rate shipping. We will do our best to find a shipping rate that will work within the parameters of what was estimated but some items (oversized items shipping to rural areas, shipping to northern parts of the province, etc) are unable to be calculated by the system and need to be manually calculated by a staff member. We apologize for any inconvenience that this may cause and we will contact you as quickly as possible with shipping options.

Shipping Definitions

Economy Shipping - Economy shipping will deliver your package using standard shipping methods and are without the "signature required" service. La Millou Canada ships using multiple delivery partners. A courier will be assigned to your order at the time of shipping. Please note that when using the Economy Shipping your order will be subject to 1-5 business days of processing time in our warehouse before it ships, unless otherwise noted on the product page.

Wholesale Shipping - It is only for wholesalers/business customers. The shipping cost will be quoted later.